Terms & Conditions

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For Airport Pick-ups: We track and monitor all incoming flights, provided we have the flight number.

Driver Updates: Passengers and there booking agents will get TEXT messages and EMAILS (if provided) with driver Name and Number. It will have the status of the driver. For example “Driver on the way”, “Driver on location”, “Passenger in Car” and “Passenger Dropped off”.

Please note: We will always do an Express Pick-up unless Meet and Greet pick-up is requested or instructed by the office.

CURBSIDE / Express PICK-UP (NO FEE): We recommend Curbside (Outside) pick up for our clients who travel frequently with one bag or less. Our professional Chauffeurs normally wait for our customers outside the airport. After contact is established via cell phone and the passenger is ready to be picked up, the driver will pull up the vehicle to curbside (Outside the terminal) with the name sign in the window.

Meet and Greet Airport pick-up (25 Euros  FEE): Our chauffeur will park his vehicle and meet you inside of the airport terminal. He will be holding a personalized name sign so that he is easily identifiable.

Domestic Flights – Passengers will meet the chauffeur inside the terminal in the baggage claim area.

International Flights – Passengers will meet the chauffeur inside the terminal outside of Customs.

WAIT TIME:At the airport, Waiting Time Starts after the first 1/2 Hr of the Estimated Flight Arrival time for Domestic Flights and 45 minutes after the Estimated time of Arrival of International flights. a 2 Euros per minute   will apply after the allotted grace period. We suggest that if a passenger does not see the chauffeur, they collect their bags and call the office. Our office staff will gladly connect you to your Chauffeur or direct you to the designated meeting area.

1. A Cancellationfee equal to the total trip cost including gratuity will be charged for any cancellation that is made less than 24 hours before the scheduled pickup time
2. Company is not liable in the event of mechanical breakdown while in a vehicle and will only be responsible for making up lost time at a mutually agreed date
3. The client assumes full financial liability for any damage to a vehicle caused during the duration of the rental by them or any members of their party. The driver has the right to terminate the ride without refund if there is blatant indiscretion on the part of the client(s).
4. Company is not responsible for delays or the termination of a ride caused by unsafe winter road conditions (i.e. not salted, accidents, etc.) and/ or traffic delays.
5. Company is not responsible for articles or bags left behind in the vehicle. 
6. Balances are to be paid on the date of the reservation before the beginning of the ride.
7. All reservations are charged a day in advance.
8. Vehicles cannot be loaded beyond seating & luggage capacity.
9. No-Show Policy: A no show fee equal to the trip cost plus applicable waiting time, tolls, parking, and gratuity will be charged when the passenger fails to show at the designated location for which a reservation has been made. If a passenger does not see his/her driver, he/she MUST call our office to locate driver instead of arranging alternate transportation immediately
10. Company is not responsible to pay for any missed flights of passengers
11. We reserve the right to switch vehicles before a run based on availability without prior notice if a vehicle that was previously requested is unavailable or there is a risk of a driver not making it on time for a pick up
12. Changes/modifications are not guaranteed if the company deems the requested change to affect the existing schedule of other riders. If a change to an existing reservation is denied and client wishes to cancel ride with less than 24 hours notice, full charge will apply for late cancel.
13. Early morning (before 8:00AM) or Late night (after 10:00PM) pick up time will incur additional fee of 25 Euros.

Our drivers are experienced, licensed, and insured. They will ensure that you have a safe and hassle-free ride. We take pride in our excellent customer service.

We offer customizable rental packages to fit your specific needs and budget. Whether you need a party bus for a few hours or a whole day, we've got you covered.

Our party buses are perfect for any special occasion such as weddings, proms, bachelor/bachelorette parties, and corporate events. Make your event unforgettable with Puglia Transfers.

We offer competitive pricing without sacrificing quality. You won't find a better deal for luxury party bus rentals in the Puglia Transfers area.

Don't just take our word for it. Read what our satisfied customers have to say about their experience with Puglia Transfers.

1. Payment – All details payable 14 days prior to departure.  The company require a minimum 20% deposit to secure the booking. This is non-returnable in the event of cancellation.

2. Cancellation by Hirer – If the hirer wishes to cancel or amend any agreement, The following scale of charges will apply in relation to the total hire charge. 30 Days or before No charge, 8-29 days 20% of hire, 1-7 days, 100% of hire

3. Cancellation By Company – In the event of an emergency or an action by the hirer to vary the agreed conditions, the company may return all monies paid and without further liability cancel the contract.

4. Driver's Hours and Rest Periods – The driver's hours or driving and rest periods are strictly controlled and the current regulations must be complied with. The company will agree the hours of operation of the hire and these MUST be observed

5. Seating Capacity – The maximum number of passengers allowed on the vehicle is indicated on the vehicle. No standing passengers allowed. Drivers will not carry any extra passengers over the capacity of the vehicle.

6. Animals – Will not be carried on any vehicle, except guide dogs.

7. Variation of Hire – If the vehicle is detained late by the hirer or used for a longer journey than that contracted for, the company will make an extra charge.

8. Conduct of Passengers – The driver is responsible for the safety of the vehicle. Any passengers whose conduct is in breach of statutory regulations will be removed on the driver's authority. The hirer will be responsible for all damages caused to the vehicle by passengers during the hiring.

9. Property – The Company will not accept liability for any damage of loss of any property, which belongs to any passengers and is left on the vehicle with or without driver's consent. Any articles of found property recovered from any vehicle will be held at our depot for 3 months after which they will be disposed of.

10. Change of Vehicle – The company may provide a larger vehicle that the size hired at no additional charge. The company reserve the right to substitute any vehicle booked.

11. Breakdown/Delay – The company gives advice on journey times in good faith, But does not guarantee the completion of a journey at a specific time and will NOT be liable for any inconvenience or loss caused by breakdown or delay.

12. Complaints – In the event of a complaint about the company's services, the hirer should endeavour to seek a solution at the time by seeking assistance from the driver or the company. If this has not provided a remedy, complaints should Be submitted in writing within 14 days of the hire date to: The coach station. Complaints will be acknowledged within 14 working days and the company will Aim to resolve the complaint within 28 days of it being made.

13. Retention of Vehicle – Unless stated it should not be assumed that any vehicle will remain at the destination until time for the return journey.

14. Route – The route used, unless the hirer has advised of a particular route or Places to be passed en-route, which will be specified on the confirmation Letter, will be at the discretion of the company and or driver.

15. Alcohol – Under no circumstances may alcoholic drinks be carried on or Consumed upon the vehicle without the express permission of the company in writing. But will not be carried to any sporting event amateur or professional. However a 50 Euros cleaning charge may be levied should the consumption of alcohol create an un-desired mess.

16. Smoking/Seatbelts – All coaches are non-smoking and this must be adhered to at all times. It is also a requirement by law that seatbelts be worn at all times whilst the vehicle is in motion.